Shipping policy
Shipping Policy
Last updated: October 6, 2026
At Grind Joy Labs, we want every order to arrive safely and with clear expectations. Please review this policy before placing an order.
Shipping Rates and FREE SHIPPING
FREE SHIPPING: Standard shipping is free when your order contains 2 or more items or the eligible merchandise subtotal is US$55.00 or more after discounts. You only need to meet one of these conditions. The offer applies across all products, including two units of the same product or a mix of different products, for destinations available for your order at checkout. It is applied automatically; no code is required.
Orders with fewer than 2 items and an eligible merchandise subtotal below US$55.00 are charged US$5.99 for standard shipping. The subtotal excludes shipping charges and taxes. Available destinations, the final shipping charge, and any currency conversion are displayed at checkout before payment.
Shipping Destinations and Fulfillment
We ship to destinations for which a delivery option is available at checkout. Orders are fulfilled from our Hong Kong location. The carrier and delivery route may vary with the destination, product availability, and logistics requirements.
Order Processing
Orders are typically dispatched within 48–72 hours after payment confirmation. This is an estimate, not a guaranteed dispatch deadline. Processing can take longer during sales, holidays, high-volume periods, or if a product page states a different availability or dispatch date.
Estimated Delivery Times
Transit time begins when the parcel is handed to the carrier and does not include order-processing time. It varies by destination, carrier route, customs checks, and local delivery conditions. We do not promise one delivery window for every destination. After dispatch, your tracking link provides the most current delivery updates. If you need an estimate for your destination before ordering, contact us at the email below.
Tracking
When your order ships, we will email tracking information to the address used at checkout. Please allow up to 24–72 hours after carrier handoff for the first tracking updates to appear. If you have not received a shipping confirmation after the expected processing window, contact us with your order number.
Duties, Taxes, and Customs Charges
Free shipping covers the shipping charge; it does not automatically include import duties, taxes, or customs fees. For orders over US$100, Grind Joy Labs covers applicable import duties and taxes, subject to exclusions. For other orders, import charges may be collected by the destination's customs authority or carrier unless they were prepaid or collected at checkout. If you need to confirm whether duties are covered for your destination, or you receive an unexpected payment request, contact us so we can review your order.
Address Accuracy and Changes
Please provide a complete delivery address, including apartment or unit number, postal code, and contact details where required. If you notice an error, email us as soon as possible. We will try to help before fulfillment, but we cannot guarantee changes after an order has been processed or handed to the carrier. If a parcel is returned because of an incorrect or incomplete address, refusal, or failure to collect it, contact us so we can review the available re-shipment or refund options under our Refund Policy and applicable law.
Delayed, Missing, or Damaged Packages
For a delayed, missing, or marked-delivered parcel, please check the latest tracking update and contact us with your order number. We will review the shipment and work with the carrier to investigate. If an item arrives damaged, please contact us promptly and include photos of the item and packaging where possible. We will review the circumstances and the available resolution under our Refund Policy and applicable law.
Delays Before Dispatch
If we cannot dispatch an order within the stated or otherwise agreed timeframe, we will contact you with an updated date and available cancellation or refund options before shipment.
Contact Us
For shipping questions, email support@grindjoylabs.com. Please include your order number so we can help more quickly. Do not send returns to a fulfillment location without contacting us first for instructions.